# Stripe in. Xero out. Audit trail in the middle.

Stripe Connect collects the money. Xero records the books. LiteHQ’s ledger sits between them — every line traces back to a booking, every dunning step is logged, every reconciliation match is one click deep.

- 0 manual Xero entries since the cron self-heal shipped
- 4 layers of payment verification — every one idempotent
- 7 days from invoice to dunning email — fully automatic

## 01 — Capabilities

### Built so the CFO and the booking system never disagree.

- **Stripe Connect**  
The operator holds the Connect account; tenants pay through the platform. Dual webhook secrets (platform + connect) verify every event. PaymentIntent IDs never collide with Checkout Session IDs.

- **Xero sync**  
Local invoices push to Xero with per-line TaxType. Terminal-state changes (void, paid) sync inline. Xero refuses paid-invoice edits silently — LiteHQ does the 3-step dance for you.

- **Dunning automation**  
Soft reminder at day 3, auto-charge retry at day 7, manager flagged at day 14, service paused at day 21. Configurable per host; SOC-2 friendly audit log.

## 02 — Anatomy of an invoice

### Every line traces back to a booking. Tax handled at the line, not as a row.

No mystery rows, no standalone “GST 15%” line. Each line item carries its own TaxType — booking fees taxed standard, Stripe fees exempt — so Xero computes tax once and the totals match what we charged.

- Per-line TaxType: standard rate on bookings, exempt on Stripe fees
- Each line links to the originating booking, badge-in, or token transaction
- Reference field follows a canonical shape: LiteHQ.com #N
- Disputes resolve in minutes by clicking through to the source row

*LiteHQ.com #2026-0814*

Mercer & Co. — May 2026

Issued May 1 · Due May 31 · NET 30

**Pending**

**$537.89**  
- Booking · Atrium · 4.5h after-hours  
  May 11 · 18:00–22:30 · Standard 15%  
  **$340.00**  
- Booking · Studio · standard rate  
  May 22 · 09:00–11:00 · Standard 15%  
  **$90.00**  
- Token top-up · 30 tokens  
  May 6 · pool refill · Standard 15%  
  **$120.00**  
- Stripe processing fee  
  Recovered cost · Exempt · NONE  
  **$16.20**  
- Discount · Loyalty 5%  
  Applied at checkout · —  
  **−$28.31**

**Subtotal $537.89** · tax computed per line by Xero

**$537.89**

Stripe · pi\_3O…Xero · synced

## 03 — Dunning timeline

### Late payments handled without a human in the loop.

Every step is configurable per host and per tenant. Every email is logged. Every status change writes to the audit table — SOC-2 friendly, exportable on request.

*LiteHQ.com #2026-0801 · Tide Labs — overdue 14 days*

**Past due · $2,140**

1. **Day 0**  
   Invoice issued  
   Email + payment link delivered to billing contact  
2. **Day 7**  
   Soft reminder  
   Friendly nudge with summary + receipt button  
3. **Day 14**  
   Auto-charge retry  
   Saved card retried, manager CC’d on failure  
4. **Day 21**  
   Escalation  
   Manager flagged + service-pause warning sent

## 04 — Reconciliation

### Local invoice. Stripe payment. Xero record. Same numbers everywhere.

Three systems, one source of truth. Drift is impossible because each side hashes back to the same booking ID and payment intent. The reconciliation view shows you exactly where every dollar is.

- **Local · LiteHQ**  
  LiteHQ.com #2026-0814  
  **$537.89**  
  Pending  
  - 5 lines · 2 bookings · 1 top-up  
  - Per-line TaxType applied

- **Stripe Connect**  
  pi\_3O8x2bABCDXyz  
  **$537.89**  
  Succeeded  
  - Connect account: acct\_1H…  
  - Webhook verified (platform + connect)

- **Xero**  
  INV-Xero-9821  
  **$537.89**  
  Paid & reconciled  
  - Reference: LiteHQ.com #2026-0814  
  - Open in Xero

**18 → 2**  
**Hours per month finance spent matching Stripe payouts to Xero invoices before / after.**

*“Our month-end used to take three working days because the booking system and Xero never agreed on a number. With LiteHQ, the reconciliation report is the report — we close in the afternoon.”*  
*Finance Manager·Multi-entity coworking group, 6 locations*

## Plug Stripe in. Plug Xero in. Close the month in an afternoon.

Free import of your last 12 months of invoices. We’ll show you what your finance workflow would have looked like under LiteHQ — including the reconciliation matches you missed.