For hospitality workspaces

Turn your lobby into a working community.

Your lobby is dead between 9am and 4pm — and your guests have nowhere to work. LiteHQ turns the under-utilised square footage you already have into a workspace product: hourly day passes, monthly residents, and a clean lane back into your PMS for everything else.

The hospitality workspace reality

Three breakdowns between your front desk and your workspace.

We’ve sat in 22 lobby lounges and back-of-house ops rooms across NZ, AU and Japan. These three failures show up at every property adding workspace as an amenity.

  • Disconnected stacks
    Your PMS owns the guest; your workspace tool doesn't see it.
    A hotel guest who wants to book the meeting room shouldn't have to create a new account. Today they do — and your PMS, your POS, and your workspace booking each have a different version of who they are.

  • Tier inconsistency
    Guest vs member tiering is a manager-by-manager decision.
    A platinum loyalty guest gets the lounge free; a day-pass walk-in pays. Today, every front-desk manager improvises the rules, the GM finds out next month, and revenue leaks out either side of the tier.

  • Rate model mismatch
    Short-stay and long-stay billing don't fit in one tool.
    The guest in for 3 hours wants tap-and-go. The resident here for 6 months wants a monthly invoice with F&B charged back to the room. Most workspace tools force you to pick one; most PMS tools force you to pick the other.

What we do for hotel ops

Workspace that fits inside the hospitality stack.

LiteHQ ships with hospitality-first integrations and a rate engine your revenue manager will actually recognise. No reinvention of the PMS; we plug into the one you have.

  • Solves disconnected stacks
    PMS integration ready (Mews, Cloudbeds, Opera)
    Two-way sync with the major hotel PMS platforms. Guest profile, room number, loyalty tier and folio all flow into LiteHQ; workspace charges flow back to the room with the right GL code. Your front desk does nothing different.

    • Mews + Cloudbeds + Opera connectors out of the box
    • Charge-back to room with PMS GL code mapping
    • Loyalty tier read-through (Bonvoy, Honors, etc.)

  • Solves tier inconsistency
    Guest tier templating
    Define your tiers once: walk-in, hotel guest, platinum loyalty, monthly resident. Each tier maps to inclusions (lounge access, free coffee), allowances (3 print credits / day), and rates (hourly, daily, monthly). Your managers stop improvising.

    • Tiered inclusions: lounge, coffee, prints, meeting-room credits
    • Loyalty tier auto-upgrade on PMS check-in
    • Audit log of every tier override (who, when, why)

  • Solves rate model mismatch
    Hourly-to-monthly rate engine
    Tap-and-go for a 3-hour guest. Folio charge-back for an overnight resident. Monthly invoice with itemised F&B for a 6-month long-stay. One rate engine that switches mode on the guest, not on the operator.

    • Hourly, daily, weekly, monthly tiers in one rate card
    • Folio integration: F&B + workspace charges combined
    • Stripe Connect: cards, Apple Pay, room charge, corporate invoice

Example tier card

  • Walk-in
    $28
    per 3hr
    Lobby seating, wi-fi. No coffee inclusion.

  • Hotel guest
    Free
    during stay
    Lounge + 1 day pass / night. Charged to folio.

  • Loyalty Platinum
    Free
    all amenities
    Lounge + meeting room + barista bar.

  • Resident
    $1,290
    per month
    Dedicated desk, mailbox, folio billing.

Working with us

The honest version, before you commit a lobby to it.

LiteHQ is a flat $99/mo, month-to-month — no contract, no per-property fees. The booking engine, member billing, Xero reconciliation, and door access (Salto KS) run hotel lobbies the same way they run coworking floors. We’re early: we’d rather scope your property setup with you directly than promise integrations we haven’t built.

Pilot one property, honestly scoped.

Email us what your lobby setup looks like — PMS, door hardware, payment rails — and we’ll tell you straight what LiteHQ handles today and what’s still on the roadmap.

Make your lobby a P&L line.

See what LiteHQ would do to your property’s daytime revenue — pilot inside 30 days with no rip-and-replace.